Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed and shipped within 24 hours on business days. Delivery usually takes 3–7 business days depending on your location.
If your item is marked as a pre-order, please refer to the estimated shipping date on the product page.
Click the “Account” icon at the top of our website and select “Create Account.”
Enter your name, email address, and password to register. Once created, you can log in anytime to view your orders and manage account information.
If your order has not yet been shipped, please contact us immediately at [email protected] with your updated address.
Once an order is shipped, the address cannot be changed.
After your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment in real time.
No. For your privacy and security, Bluebiko does not store your credit card information.
All payments are processed securely through our trusted third-party payment gateway.
Sales tax is applied based on your shipping address and local tax laws.
The exact amount will be displayed during the checkout process before you confirm your order.
Currently, Bluebiko ships within the United States.
We are working to expand international shipping soon—please stay tuned for updates.
Depending on your order, items may arrive in separate packages.
For example, accessories like baskets, locks, or lights may be shipped separately from the bicycle. Please check all packages carefully upon receipt.
If you need to swap an item
Returns and Exchanges
You can return unused items in their original condition within 30 days of delivery.
Please review our Refund and Returns Policy for detailed instructions or contact us at [email protected] for assistance.
We’re sorry for the mix-up! Please email [email protected] with your order number and photos of the incorrect item.
We’ll arrange for a replacement or return as quickly as possible.
If your order arrives damaged, please contact us within 7 days of delivery at [email protected] with photos of the damage.
We will promptly arrange a replacement or refund.
Once your return request is approved, our support team will provide you with the return address and instructions.
Please do not send items back without authorization.
For any questions or assistance, please contact our friendly customer service team at [email protected].
We’re here to help Monday–Friday, 9:00 AM–6:00 PM (PST).
If you entered an incorrect address, please contact us immediately at [email protected].
If your order has not yet shipped, we can update the address. Once shipped, we cannot modify the destination.
Orders can be changed or canceled before they are shipped.
Once an order has been dispatched, it can no longer be modified or canceled. You may return the item after delivery following our Returns Policy.
Yes! If a product is listed as “Pre-Order”, you can place your order in advance.
The estimated shipping date will be displayed on the product page, and we’ll notify you as soon as your order is shipped.