Thank you for shopping at Bluebiko. We value your satisfaction and strive to ensure every customer enjoys a smooth and worry-free shopping experience.
Please read our Refund and Returns Policy carefully before making a purchase.
Order Cancellation
You may cancel your order before it has been shipped for a full refund.
Once your order has been shipped, it cannot be canceled. If you no longer want the product, you may request a return after receiving it.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
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The return request is made within 30 days of delivery.
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The product must be unused, in its original packaging, and in the same condition as when received.
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A valid proof of purchase or order number must be provided.
Please note: Items showing signs of wear, damage, or modification are not eligible for return.
Return Process
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Contact our customer support at [email protected] to initiate a return request.
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Our team will provide you with a return authorization and detailed instructions.
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Unauthorized returns may not be accepted.
Refunds
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Approved refunds will be issued to your original method of payment within 5–7 business days after we receive your return.
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Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us at [email protected] within 7 days of delivery.
We will arrange a replacement or refund at no additional cost to you.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact our support team for assistance.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
📧 [email protected]